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Expert Link

Service Presentation

Expert Link allows the customer to exchange with Safran experts through a secure and live video feed with Safran experts.

Customer Benefits

Let the expert See What I See

Faster decision process

Guidance through a maintenance task

Proximity support in remote locations

Service details

Safran Expert Link app available Playstore / Apple store The FRep will invite the customer to download the app and log-in to establish a video call

Added-value

Let the expert See What I See

Faster decision process

Guidance through a maintenance task

Proximity support in remote locations

Tools available

Telestration (drawing, txt, shapes)

Take HD pictures (even at low bandwith)

File sharing (.jpeg, .pdf…)

Control customer camera (zoom, light)

TWO SOLUTIONS

ESSENTIAL EXPERT LINK

DIRECT REMOTE DIAGNOSIS

from tablet and smartphone

Open to all customers (operator + CMCs)

Customer added-value?

Immediate support

Explain easily your request in images

HD engine pictures recorded for further investigation

Customer Process?

Video demo

1. Get invite from FRep on own mobile

2. Click on different links to download app, legal agreement and automatic log-in

3. Share info on video and make live annotations

How does it work?

Link for Demo video

app support: support@librestream.com

PREMIUM EXPERT LINK

OVER-THE-SHOULDER GUIDANCE

from borescope, smart glasses, PC, tablet and smartphone

Customer added-value?

Scheduled task support, hands-free

Compatible smart glasses, borescopes

Use Expert Link technology internally

Customer Process?

1. Schedule video call with FRep

2. FRep calls mobile or smart glasses

NB: for borescope guidance, if customer does not own smart glasses, he needs to buy a box to link smartphone and videoscope or a borescope that can adapt to a smartphone

How does it work?

Hub to link smartphone & borescope:
Compatible with VGA, S, HDMI or USB video output port,
provided by Librestream

FAQ

Which customers are eligible to Expert Link?
ESSENTIAL: Field Reps can use the Essential solution with any customers: civil/military/SFO operators, CMCs, network…Faster decision process Pre-requisites to use Essential: – Field Rep need to have a licence + app installed on PC or smartphone + good internet connection (LAN, 4G, wifi) – Customers need a mobile device + install app + good internet connection (4G, wifi) PREMIUM: Pre-requisites to use Premium: – Field Reps need to have a licence + app installed on PC or smartphone + make sure they have optimal internet connection on their PC for scheduled call (LAN, wifi) – Customers need smart glasses or borescope hub for optimal hands-free support + app installed and tested + good internet connection (4G, wifi)
Borescope hub and smart glasses Prices and details?
BORESCOPE PRICE The borescope hub costs $7570$ and can be bought directly to Librestream SMART GLASSES PRICE ODG R7: $2750 https://www.osterhoutgroup.com/r-7-glasses-system.html https://www.osterhoutgroup.com/contact-sales/ Vuzix:: $1500 https://www.vuzix.com/Products/m300-smart-glasses Contact: jordi_boza@vuzix.com DOES SAFRAN SELL HARDWARES? No, Safran lets customers choose their own glasses from the above list
Premium vs free Field Rep and Service Engineer Expertise
Premium Expert link provides the customer with hands-free support on scheduled tasks (on top of unscheduled visual assistance) Customers can benefit from over-the-shoulder guidance when conducting SB or borescope inspection Useful for new workers to benefit from Safran experts best practices and record pictures with expert advice for future training Premium customers can also use Expert link internally (from 2 Premium subscriptions), to exchange on video, securely on different sites
Can Essential be used to help on a borescopic inspection?
Customer guidance when conducting a borescope inspection or scheduled tasks/SB requires time and is included only in the Premium solution. The customer can contact his CSM for more information on Premium added-value.
Is the customer data secure?
Yes, customer data (audio, images, video) exchanged with FRep/SE using Expert link can not be accessed by anybody else, not even Librestream Personal data (name, company, tel number, email, GPS and time) is stored by SafranHE and Librestream, but only for internal statistics purposes

More information ?

Download customer documents

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